Shipping was great and awesome customer service. This hair is honestly the best. No shedding and it straightens perfectly with no problems.
By: Alma Frazier07 Nov 2017 00:44
I loved the hair it’s very soft but thin I had got my frontal done and the person who did it messed it up so I had to take it out and I couldn’t reuse it
By: Ashley02 Oct 2017 21:46
Just got my hair , it feels very thick and lovely I can't wait till Friday for my hair appt I'll leave a review on how it keeps up
By: Tiffany09 Sep 2017 11:46
I love this hair. It is very soft and true to its length. It also came very fast. I can’t wait to install this hair!!!
By: Malai Stafford30 Aug 2017 08:51
Very soft hair , i received the hair quite quickly And it was very easy to communicate with the seller
By: Waukia Damond27 Jul 2017 21:04
The hair came in a timely fashion. Once I received the bundles, I noticed that they were super soft, no foul smell or anything. Smelled like they just washed them. Will be ordering from this company again.
By: Ourana 19 Dec 2016 13:23
You guys are great I love the hair and I was surprised to receive it with the holiday season being so hectic delivery was super fast thanks again. Communication was excellent.
By: Winsome Gordon18 May 2016 02:42
Very fast shipping, excellent communication, No Smell haven’t made my wig but I will post pics after I make it!!!
By: Nia Beamon03 Dec 2015 15:52
The hair was great. It came in less than a week and they were very responsive. Great customer service and I'm definitely buying again.
By: Pierina Ladzekpo28 Nov 2015 13:41
seller was extremely professional and was very helpful woth tracking which only took 3 days.
A professional team with excellent customer service and professional manual packing is needed in Uglam Hair Company. Each aspect is completed by multi-inspection to offer most secure and beautiful packaging to make sure everything is perfect.
We mainly use DHL, Fedex, TNT, UPS express. Normal Orders will be shipped within 24 hours after payment arrive. It always takes about 2-6 days arrive. If customized order, we normally need 10-20 days to arrange and will ship out the package asap.
Note: 1. A full address, phone number, and zip code are required by Express Company, please make sure the information is valid so that you can get the package successfully.
2. If there is an apartment number, please be sure to write it out so that the Express Company can send the package to you successfully.
3. Please make sure your shipping address match your billing address.
4. P.O.BOX address is not accepted by Express Company, so please write a physical address.
Note: 1.If any item is defective upon receipt, pls contact us for the return address, return is accepted within 7 days after the buyer receives the goods.
2. If it is quality problem or seller ships wrong type or color, we will pay the return shipping fee. Before returning, pls contact us in advance to get the address info to avoid the extra custom fee.
3. Return item has to be in its original state.
4. If item is damaged by buyer, we will not accept any changing or refunding. Thanks for your understanding.
5. After receiving the returned goods, we will made a replacement depends on our available stocks. If not available, a refund will be issued.
6. If you need to return the package, please contact us and get the return address in advance to avoid the extra custom fee.